The owner/manager of the company, said there was no way for them to know about my Medicare coverage, when, its easy to go online, knowing I have Medicare, and check coverages. They initiated the appoinment, I asked 2 or 3 times about coverage, they assured me the eye exam was, (but clearly in any Medicare book it says no), and then sent me a bill for over $120.00. End of anything to do with them. Please, please, watch out for this company.
I have been going here for years for eye checkups and glasses and more and I have nothing but good things to say about the doctors and the staff. Very caring and helpful and professional.
Needless to say, although I have had a very good relationship with my previous optometrist, I switched over to this practice because of their caring attitude and the fact that they employ 3 ophthalmologists as well as one optometrist. They are well equipped and willing to deal with emergencies. Dr. Mawhinney, Dr. Phipps, and Dr. Haight, THANK YOU. You are my heroes!
I would not recommend this facility. I was given a new RX but when I couldn't see with the glasses I returned and was told that the RX was correct and they didn't know why I couldn't see. The Optometrist said he did not know what to do? I thought that was his job. In over 40 yrs of wearing glasses I have never been told by an Optometrist they did not know why the RX was not right. He was at a loss as to what to do. I went elsewhere and the RX was changed. Very unprofessional.
I can't say enough good things about this practice. When someone has an emergency they are totally there for you. At the time of my emergencies I wasn't even a patient. The first time, I had a sudden eruption in the corner of my eyelid. I was given an appointment with ophthalmologist, Dr. Haight, for the following day and she provided excellent care.
The second time I had excruciating pain under my eyelid. It was 7:00 PM on a Friday. The practice was closed for the day, but optometrist, Dr. Mawhinney, was willing to come from his home to the office to see me. It turned out to be a broken suture from corneal surgery I had had 6 years before. Dr. Mawhinney immediately made arrangements for me to see ophthalmologist, Dr. Phipps, the following Monday and gave me antibiotic drops to use in the meantime. Dr. Mawhinney spent time explaining the situation to Dr. Phipps before he saw me as well as some time while Dr. Phipps was examining me. Dr. Phipps was able to do the repair in office in a quick and painless procedure.
Eye Associates Northern New England is a US Health facility based in Saint Johnsbury, Vermont. Eye Associates Northern New England is located at 1290 Hospital Dr # 5, St Johnsbury, VT 05819, USA.
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