Terrible. The company wasn't helpful. They said I would have an oil delivery on Wednesday, that didn't happen. Then when I insisted it be done they "found" a note from the driver saying my driveway wasn't sanded. Correct it wasn't. I ashed it. They told me Ash was preferable. The woman, Georgia, was rude and so argumentative. I will never use them again. Dead River seems to be a much better option. I had to give a star in order to post this. I wouldn't have given them even this much if that was a choice.
This place has horrendous customer service. Long story short, they missed two delivery dates and could not explain a good reason why. When they finally showed up they refused to deliver because the delivery driver had to walk through snow to get to the fill pipe. Apparently they were expecting a red carpet and champagne upon their arrival but no one in their office had informed me about clearing a path. When I explained this to their office they laughed and said, "Anyone who lives in the NEK knows this." Apparently not! I called a few other companies and they do not require it, but said they would never deny a delivery because of this. Do yourself a favor and learn from my god awful experience with this god awful company!
The costumer service at this place was really bad. From the drivers who can drive if any snow touches them to the ladies answering the phones who are always making of excuses for missed deliveries. It took them 18 days to make a delivery which they didn't even do because the driver said that the drive way wasn't plowed Ps. I had the driveway plowed special that morning for the delivery. Incompetent from top to bottom.
Nice people working there
Delivery lead times always seem to be 2 weeks or longer in the winter, but don't complain or you may experience some not so nice comments, depending who is doing the customer service that day. Some nice ppl there but a nasty one also as referenced in another review here.
Cn Brown Energy is a US General Contractor based in Saint Johnsbury, Vermont. Cn Brown Energy is located at 280 Portland St, St Johnsbury, VT 05819, USA.
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